Documents

This English version is provided for convenience. In case of any discrepancy, the Polish version prevails.

Terms of service of the Sawayaka Matcha online store

§1. General provisions

  1. The online store available at sawayakamatcha.com is operated by Aleksandra Jańczuk, running a business under the name Sawayaka Matcha Aleksandra Jańczuk, ul. Roentgena 45/16, 02-781 Warsaw, Poland, NIP: 9512627959, REGON: 542489978.
  2. These Terms set out the rules for using the online store, placing orders, delivery and complaints.
  3. Using the store requires a device with internet access and a web browser.

§2. Placing orders

  1. Orders can be placed 24 hours a day, 7 days a week.
  2. An order is placed by adding products to the cart and completing the order form.
  3. After placing an order, the Customer receives a confirmation at the email address provided. The sales contract is concluded when the order is confirmed as accepted for fulfilment.
  4. The Seller reserves the right to cancel an order if a product is unavailable, in which case the Customer will be informed without delay.

§3. Prices and payments

  1. All prices in the store are final prices and are given in Polish złoty (PLN). The Seller is exempt from VAT under Art. 113(1) of the Polish VAT Act of 11 March 2004.
  2. The store accepts the following payment methods:
    • payment cards (Visa, Mastercard, Maestro, American Express, UnionPay),
    • BLIK,
    • Apple Pay, Google Pay and Shop Pay,
    • PayPal,
    • Klarna.
    The currently available payment methods are shown when placing an order.
  3. Payment should be made immediately after placing the order. If payment is not received within 3 business days, the order may be cancelled.

§4. Delivery

  1. Delivery is available within Poland only.
  2. The Seller aims to ship the order within 1 business day (24 hours on business days) of the payment being received. However, the Seller reserves the right to ship the order within 3 business days of the payment being received.
  3. The available delivery methods (InPost Paczkomat, InPost courier, DPD courier) and their costs are listed on the Shipping & payment page and during checkout. Delivery costs are borne by the Customer, subject to section 4.
  4. For orders with a product value of at least 300 zł, delivery is free regardless of the delivery method chosen.
  5. The Seller is not liable for delays caused by the carrier.

§5. Returns and complaints

The rules for returns and complaints are set out in a separate Returns & complaints policy available in the store.

§6. Personal data protection

The rules for processing personal data are set out in the Privacy policy available in the store, in compliance with the GDPR.

§7. Out-of-court dispute resolution

  1. A Customer who is a consumer may use out-of-court complaint and redress procedures, including asking for help from a municipal or district consumer ombudsman or the provincial Trade Inspection office. Information is available at www.uokik.gov.pl.
  2. Any disputes will be resolved by the court competent for the Seller's registered address, subject to the provisions on court jurisdiction for consumers.

§8. Final provisions

  1. The Seller reserves the right to amend these Terms. Customers will be informed of any changes in advance.
  2. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.