Contact

Let's talk matcha

Have a question about our cultivars, your order or working together? Write to us – we are happy to help.

E-mail kontakt@sawayakamatcha.com
Useful information

By sending this form, you agree to the processing of your data so we can reply to your message. More in our Privacy policy.

Questions & answers

Frequently asked questions

Where does your matcha come from?

From the Shizuoka region in Japan, from a small family farm run by two brothers who put quality first. The tea is packed into tins directly in Japan, right after production.

What is the difference between Kami and Yuki?

Kami (Tsuyuhikari cultivar) is sweeter, with a deeper colour and richer umami. Yuki (Yabukita cultivar) has a classic, balanced taste – fresh, with natural sweetness and a light astringency on the finish. Both are delicious prepared traditionally or with milk.

How do I prepare matcha?

Sift about 2 g of matcha into a chawan, add about 70 ml of water at 70–80°C and whisk with a chasen in a “W” motion until a smooth foam forms. Enjoy it traditionally or with milk.

How should I store matcha?

In a tightly closed tin, ideally in the fridge, away from light, moisture and strong odours. Once opened, it is best used within 4–6 weeks to keep its fresh colour, aroma and taste.

Is your matcha certified?

Yes, our matcha is JAS Organic certified – the Japanese organic farming standard, with no synthetic fertilisers or pesticides.

How long does shipping take and how much does it cost?

We aim to ship every order within 1 business day (24h) of receiving payment. We ship within Poland: InPost Paczkomat (parcel locker) – 15 zł, InPost courier – 17 zł, DPD courier – 18 zł. Shipping is free on orders from 300 zł. See details on our Shipping & payment page.

How can I pay?

We accept BLIK, payment cards, Apple Pay, Google Pay, PayPal and Klarna, among others. You will see all available methods at checkout.

Can I return my order?

You can return an unopened product in its original, intact packaging within 14 days of receiving your order. For hygiene reasons, we cannot accept returns of opened products. More in Returns & complaints.